Cancellation policy

Subscription Management & Cancellation Policy

We understand that plans change, and we aim to make subscriptions and cancellations as easy as possible.

How Subscriptions Work

When you subscribe to Mindful Mushroom Complex, you'll automatically receive a new shipment based on your chosen frequency (monthly by default). Subscriptions are a simple way to stay consistent and never run out. Plus, you'll save 33% on every order with a Mindful Membership.

Managing Your Subscription

You have full control over your subscription at any time. No email needed. Manage everything from your account dashboard:

  1. Log into your account at allcapsmind.com
  2. Click "Manage Subscriptions" in your account dashboard
  3. From there, you can:
    • Skip a shipment without canceling
    • Pause your subscription
    • Change your delivery schedule
    • Update your payment method or shipping address
    • Cancel your subscription (see section below)

Canceling Your Subscription

You can cancel your subscription anytime, with no penalties or waiting period.

Self-service cancellation (fastest):

  1. Log into your account at allcapsmind.com
  2. Click "Manage Subscriptions"
  3. Click the "Cancel" button
  4. Confirm your cancellation
  5. You will NOT be charged for future shipments

Your subscription cancels as soon as you confirm, and you won't be charged for any future shipments.

Need help?
Email us at info@allcapsmind.com to request cancellation, and we'll handle it for you within 24 hours.

Subscription Flexibility (Why We Love It)

Unlike some subscription services:

  • ✅ Cancel anytime, no minimum commitment
  • ✅ Skip shipments without losing your subscription
  • ✅ Change delivery frequency whenever you want
  • ✅ Update payment methods and addresses in seconds
  • ✅ Cancel right from your account dashboard

You stay in control.

Order Cancellations (Before Shipment)

If your one-time order has not yet shipped, we'll do our best to cancel it before it leaves our facility.

  • To request a cancellation, please contact us as soon as possible at info@allcapsmind.com
  • If your order has already been processed or shipped, we may not be able to cancel it. In that case, please refer to our Refund Policy to initiate a return or refund, if eligible

Important: Canceling Your Subscription Is Not the Same as Requesting a Refund

This is important. Canceling your subscription and requesting a refund for your first order are two separate actions. This is a common source of confusion, so please read carefully.

What Happens If You Request a Refund But Don't Cancel Your Subscription?

  • ✅ Your first order refund will be processed
  • ❌ Your subscription will continue
  • ❌ You will be charged for your next shipment
  • ❌ Your 180-day guarantee ends once that second charge posts

Example:
You subscribe to Mindful on January 1st. On January 15th, you request a refund for your first order. We approve and refund you on January 20th. But your second charge is still scheduled for February 1st. If you haven't canceled your subscription, you will be charged again on February 1st.

To Avoid Double Charges: Do Both

If you're unhappy and want both a refund AND to stop future charges, you must take both actions:

Option A: Cancel first, then request refund

  1. Log into your account and cancel your subscription
  2. Email info@allcapsmind.com to request a refund for your first order
  3. We'll process the refund within 5-7 business days

Option B: Request refund, then cancel

  1. Email info@allcapsmind.com to request a refund for your first order
  2. Once approved, log into your account and cancel your subscription
  3. Refund processes to your original payment method within 5-7 business days

Either way works. Just make sure to do both if you want both.

Subscription Terms

  • When you sign up for a subscription, you agree to recurring charges based on the frequency and duration selected
  • Your payment information is stored securely and you'll be charged automatically unless you cancel
  • You can change your subscription frequency or skip shipments anytime through your account
  • Pricing is locked at the rate you sign up for; any future price changes won't apply to active subscriptions unless you explicitly agree

Protecting Your 180-Day Guarantee While Subscribed

If you want to keep your 180-day money-back guarantee on your first subscription shipment, you must cancel your subscription before your second charge posts.

Here's how it works:

  • Your guarantee applies to your first shipment for 180 days
  • BUT only if you cancel before your second charge posts
  • If your second charge processes, your guarantee becomes void

Example:
Your first Mindful shipment arrives on January 15th. Your second charge is scheduled for February 15th. To keep your guarantee active, you must cancel before February 15th. If you cancel on February 16th (after the charge posts), the guarantee is no longer valid.

To protect your guarantee:

  1. Cancel before your second charge date: log into your account, click "Manage Subscriptions," and cancel
  2. Request your refund any time within 180 days of delivery: email info@allcapsmind.com with your order number
  3. We'll process your refund within 5-7 business days

What Happens After You Cancel?

  • ✅ No future charges will be made
  • ✅ No future shipments will be sent
  • ✅ Your account remains active (you can resubscribe anytime)
  • ❌ Shipments after your first are not covered by the 180-day guarantee. Unopened bottles from those shipments can be returned within 30 days under our standard return policy (see our Refund Policy)

Questions About Your Subscription?

For help managing, modifying, or canceling your subscription, reach out to our customer care team at info@allcapsmind.com. We're here to make things easy.