Refund policy

All Caps Return & Refund Policy

Thank you for shopping with All Caps. We stand by the quality of our products and are here to help if you're not fully satisfied. Please review our return and refund policy below.

180-Day Money-Back Guarantee (First Order Only)

We're so confident in the quality and potency of Mindful Mushroom Complex that we offer an industry-leading 180-day money-back guarantee on your first order.

What's Covered

  • Applies to: First-time orders only (single purchases or first subscription shipment)
  • Coverage limit: Up to one (1) bottle per first order (if you ordered multiple bottles, we'll refund what you paid for one)
  • Window: You must request your refund within 180 days from the date of delivery
  • Refund type: The amount you paid for the bottle, no return required
  • Additional bottles: Other unopened bottles from your first order can be returned under our standard return policy below
  • Opened bottles: Eligible, and you keep the product
  • Process: Email info@allcapsmind.com with your order number within 180 days of delivery

How to Request a Refund

  1. Email us at info@allcapsmind.com with your order number within 180 days of delivery
  2. Include your reason for the refund (optional)
  3. Do not ship anything back without prior authorization
  4. We'll respond within 24 hours to confirm eligibility
  5. Once approved, refund is processed within 5-7 business days to your original payment method
  6. Please allow an additional 3-5 business days for your bank or credit card to process and post the credit

Subscription Guarantee Terms

If you purchased a subscription, the 180-day guarantee applies to your first shipment only if you cancel your subscription before your second charge posts.

  • To protect your guarantee: You must cancel your subscription before your second charge date
  • After 2nd charge posts: Once your second charge processes, the guarantee is no longer valid on that order or any future subscription shipments
  • How to cancel: Log into your account, click "Manage Subscriptions," and cancel. No email needed.

Important Example:
You subscribe to Mindful on January 1st. Your second charge is scheduled for February 1st. To keep your guarantee on the first shipment, you must cancel before February 1st. If the charge processes on February 1st, the guarantee is void.

What the Refund Covers

  • The amount you actually paid for one (1) bottle, after any discounts were applied
  • Does not include shipping charges
  • Does not include taxes

Important: Requesting a Refund Is Not the Same as Canceling Your Subscription

Requesting a refund and canceling your subscription are two separate actions.

Approving your refund does not automatically cancel your subscription. If your refund is approved and you no longer want to continue your subscription, you must cancel it separately:

  1. Log into your account at allcapsmind.com
  2. Click "Manage Subscriptions"
  3. Cancel your subscription

Example: You request a refund for your first order. We approve it on January 20th. But if your next charge is scheduled for February 1st and you haven't canceled your subscription, you will be charged again on February 1st. The refund and subscription cancellation are independent actions.

Returns & Refunds for Orders After Your First

For any order after your first (including subscription shipments after your first), the following standard return policy applies:

Eligibility

  • Timeframe: Returns accepted within 30 days of delivery
  • Condition: Items must be unopened and in original packaging
  • Return fee: $5 processing fee applies to each return
  • Shipping: You are responsible for return shipping costs

How to Request a Return

  1. Email info@allcapsmind.com to initiate a return with your order number
  2. Receive approval before shipping anything back
  3. Ship unopened product in original packaging to the address below at your own expense
  4. Include tracking information

Return Address

All Caps
Attention: Returns
310 Franklin Club Dr, Unit 3112
Delray Beach, FL 33483

Refund Processing

  • Refunds processed within 14 business days of receipt
  • Refund amount: the price you paid minus the $5 return processing fee
  • Shipping costs are non-refundable
  • Refund issued to original payment method

Example: If you return an unopened bottle within 30 days, you'll be refunded the price you paid for it minus the $5 return fee. Return shipping is your responsibility.

Important: Do not return products without prior approval from our customer service team. Contact info@allcapsmind.com before shipping anything back.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at info@allcapsmind.com with:

  • Photos of the damage/defect
  • Your order number
  • Lot number (located on the bottom of bottle or back of package)

We'll evaluate and make it right.

Questions?

If you have any questions about our refund policy or need to initiate a refund, contact us at info@allcapsmind.com. Our customer care team is here to help.